I. About Insighte
Q1. What is Insighte?
Insighte is a child mental health and inclusion platform that supports children, parents, and schools with counselling, therapy, homecare, shadow teachers, and school inclusion programs. Our goal is to empower every child to thrive emotionally, socially, and academically.
Q2. What makes Insighte different from other providers?
Neuroaffirmative Approach — We celebrate every child’s uniqueness and build on their strengths.
One-Stop Solution — Counselling, homecare therapy, and school inclusion, all in one place.
Expert-Led Care — 250+ trained psychologists, educators, and therapists under senior supervision.
Proven Impact — Trusted by 100+ schools and 2,000+ families.
II. Our Services
A. Shadow Teacher / Learning Support Assistant
Q3. What is a shadow teacher, and how do they help my child?
A shadow teacher provides one-on-one classroom support to help children learn, participate, and socialize confidently in mainstream schools. They assist with:
Classroom tasks and transitions
Peer interaction and social skills
Supporting Individualized Education Plans (IEPs)
Bridging communication between parents, teachers, and therapists
B. Homecare Therapy
Q4. What services are included in homecare therapy?
Our homecare therapists provide:
Special education and remedial teaching
Behaviour therapy and positive reinforcement techniques
Play-based therapy for emotional and social growth
Speech therapy and AAC support where needed
Collaboration with schools and families for holistic progress
C. Counselling & Emotional Support
Q5. What issues can child counselling help with?
Our child psychologists help children manage:
Anxiety, low mood, and emotional regulation
Behavioural challenges and defiance
Academic pressure and school stress
Peer relationships, bullying, and social difficulties
Family conflicts and life transitions
Q6. Do you offer family or parent counselling?
Yes! We provide parent and family counselling to:
Improve communication and relationships
Support positive parenting techniques
Manage stress and strengthen family dynamics
D. School Inclusion Programs
Q7. How does Insighte support schools?
We partner with schools and preschools to:
Conduct inclusion audits and design Special Education Needs (SEN) departments
Provide counsellors, shadow teachers, and special educators
Run teacher training workshops on inclusion and neurodiversity
Implement mental health programs and EAPs for staff
III. Booking & Appointments
Q8. How do I book an appointment?
You can book a free consultation via our website or by contacting our team directly.
Q9. How long does it take to get started?
In most cases, services begin within 3-5 working days after your consultation and onboarding.
Q10. Do you offer online counselling?
Yes! We provide online counselling sessions and remote therapy options for families preferring virtual support.
IV. Payments & Refunds
Q11. How do I pay for services?
All services are prepaid.
Payments can be made via UPI, debit/credit cards, net banking, and wallets.
Invoices are automatically generated and emailed to you after payment.
Q12. Do you offer packages?
Yes! We offer monthly and long-term packages for shadow teachers, homecare therapy, and counselling at discounted rates.
Q13. What is your refund policy?
Refunds are available within 7 days if services haven’t started.
Partial refunds for used packages are not applicable.
Refunds are processed within 7–10 working days to the original payment method.
Q14. Are there cancellation charges for counselling?
Free cancellation if done 24 hours before the session.
50% charge if cancelled within 24 hours.
No-shows are considered consumed sessions.
Q15. Who do I contact for billing or payment issues?
📧 accounts@insighte.in
V. Therapists & Safety
Q16. Are your therapists and educators qualified?
Yes. All Insighte professionals are degree-qualified in psychology, special education, or child development and undergo:
Background checks
Year-round supervision by senior psychologists
Regular training to stay updated on the latest practices
Q17. How do you ensure my child’s safety?
Strict vetting and background verification of all staff
Confidential handling of child data and reports
Parent involvement in planning, reporting, and reviews
VI. Digital Tools & Data Security
Q18. What is Suzu AI, and how does it work?
Suzu AI is Insighte’s digital assistant that:
Answers child-friendly mental health questions
Helps parents access reports, progress updates, and bookings
Integrates therapy scheduling and payments in one platform
Q19. How do you keep my data secure?
All personal data is encrypted and stored securely
Limited access to authorized professionals only
Compliance with child data protection best practices
VII. Locations & Availability
Q20. Where are Insighte’s services available?
Currently, we provide services in Bangalore, Delhi, and Mumbai, with plans to expand to other cities soon.
Q21. Do you support schools outside these locations?
Yes, our school inclusion programs and online counselling are available pan-India.
VIII. Contact Us
📧 General Enquiries — care@insighte.in
📧 Billing & Accounts — accounts@insighte.in
📞 Helpline — +91 80500 72920
🌐 Website — www.insighte.in
