Last Updated: 10.05.2025

At Insighte, we strive to make our payment process transparent, simple, and secure. Please read this policy carefully to understand how payments, cancellations, and refunds work for our services.

1. Payment Terms

• Prepaid Services: All Insighte services, including counselling, homecare therapy, shadow teachers, and packages, are offered on a prepaid basis.

• Packages: We offer flexible packages for shadow teachers, homecare therapy, and counselling to suit your family’s needs.

• Online Payments: Counselling sessions must be paid online before booking confirmation.

2. Accepted Payment Methods

You can make payments securely via:

• UPI

• Debit/Credit Cards

• Net Banking

• Mobile Wallets

Invoices are automatically generated and shared via email upon successful payment.

3. Refund Policy

• Eligibility: Refunds are available within 7 days of payment if services have not yet commenced.

• Exclusions: Payments made for completed sessions, partially used packages, or cancelled sessions beyond the refund period are non-refundable.

• Processing: Approved refunds will be processed within 7–10 working days to the original payment method.

4. Late Payment Policy

• Payments for ongoing services and packages must be made before the due date to avoid service disruption.

• A late fee may be applicable if payment is delayed beyond the specified timeline.

5. Counselling Session Cancellations

• Free Cancellation: Sessions cancelled at least 24 hours before the scheduled time are eligible for a full credit to your Insighte account.

• Late Cancellation: Cancellations made within 24 hours of the session time will incur a 50% cancellation charge.

• No-Show Policy: If a booked session is missed without prior notice, the session will be considered consumed and non-refundable.

6. Contact for Payment Queries

For assistance with payments, invoices, refunds, or cancellations, please contact:
📧 Email: accounts@insighte.in