Privacy notice

1. Who is responsible

Insighte Childcare Private Limited (“Insighte”, “we”, “us”) is the Data Fiduciary for personal data collected through this website, WhatsApp, phone, email, booking forms, and our care work in Delhi, Bangalore, Mumbai, and Kochi.

CIN U85100KL2022PTC075910. Registered office: Noble Dale, TRA 30, Thekkunoodu, Vanchiyoor P.O., Thiruvananthapuram, Kerala 695035, India. Care desk: #620, AECS Layout, C Block, Brookefield, Bengaluru, Karnataka 560037, India.

Write to care@insighte.in and mark the subject “Privacy”. Call or WhatsApp +91 80500 72920.

2. Whose data this covers

We handle data of parents and guardians, of children and young people we support, of school staff who work with us, and of people who enquire, book, or apply to work here.

If the person is under 18, Indian law treats that data as a child’s data. We process it only with verifiable consent of a parent or lawful guardian, unless a law requires us to act without it (for example, to protect a child from harm). By sending us an enquiry about a child, you confirm you are that parent or guardian, or that you are a school acting with the family’s authority.

3. What we collect

We collect only what we need for the purpose in front of us. That usually includes:

• Your name, WhatsApp number, email, and city.
• The service you asked for, and which page or specialist you came from.
• Your child’s first name or initials, age or class, school, and a short note about the school day.
• Care records once work starts: session notes, IEP goals, school feedback, attendance, and messages you send us.
• Payment and invoice details if you pay us. We do not store full card numbers on this website.
• Technical data the browser sends (IP address, device type, pages viewed) so the site can run and we can see what is broken.
• For staff and applicants: identity, qualifications, police verification, and work history.

We do not ask you to upload medical scans on the public enquiry form. If you later share reports, diagnoses, or therapy notes, we treat those as high-care records and limit who can open them.

4. Why we use it

We use personal data to:

• Answer your enquiry and tell you if a service is the right next step.
• Match a specialist or shadow teacher, and introduce them to you and the school.
• Deliver shadow teaching, home care, counselling, or school support, and keep one plan across rooms.
• Write notes you can read, and talk to the SENCO or class teacher when you have asked us to.
• Take payment, send invoices, and keep accounts the law requires.
• Train and supervise our people, and review quality and safety.
• Meet duties under the DPDP Act, POCSO Act, 2012, and other Indian law.
• Defend a claim, or keep a record if there is a dispute.

We do not sell personal data. We do not use a child’s data for targeted advertising, behavioural advertising, or tracking a child across the internet. We do not buy or sell children’s contact lists.

5. Consent, and when we rely on something else

For most family work we rely on your consent. You can withdraw it by writing to care@insighte.in. Withdrawal does not undo work already done. If we still need a record to finish a lawful purpose (accounts, a safety report, a live dispute), we keep that slice and stop the rest.

Some processing is not optional if you want the service: we cannot place a person in a school without a name, contact, and the school’s details. Some processing is required by law, including child-protection reporting described in our Safeguarding notice. We do not need consent to report a child at risk of sexual offence or other serious harm.

6. Who we share it with

We share data only with people who need it for the purpose above:

• The specialist, shadow teacher, or counsellor assigned to your child, and their supervisor.
• The school (principal, SENCO, class teacher) when you have asked us to work there, or when the school has contracted us.
• Processors who run tools for us: hosting, email, form intake, analytics, and payment. They may use the data only on our instructions.
• WhatsApp. If you write to us on WhatsApp, that message is also processed by Meta Platforms under its own terms. Do not send highly sensitive reports on WhatsApp if you would rather use email.
• Accountants, insurers, or lawyers, when we must.
• Police, child-welfare officers, or a court, when the law requires it.

We do not publish a child’s name, photo, school, or story without a parent’s separate written consent. A testimonial or blog mention is never implied by signing up for care.

7. How long we keep it

Enquiry data that does not become a client file is kept only as long as we need it to reply and to see if you return, then deleted or de-identified. Active care files stay for the duration of the service. After the last session we keep records for a limited period so we can answer a later question, meet clinical and tax duties, and handle a complaint. We then delete or irreversibly anonymise what we no longer need, unless a law or a live dispute says we must hold it.

8. How we protect it

Access to care files is limited to the people on that child’s team and those who supervise them. We use passwords, role-based access, and devices we can lock. Staff and field educators are bound by confidentiality and, where the role requires it, police verification. No internet system is perfectly safe. If we become aware of a breach that is likely to affect you, we will inform you and, where the DPDP Act requires it, the Data Protection Board of India, and we will take steps to contain it.

9. Your rights under the DPDP Act

You (and a parent acting for a child) may ask us to:

• Confirm whether we hold your data, and give you a summary of what we use and with whom we have shared it.
• Correct inaccurate or incomplete data.
• Erase data that we no longer need for the purpose you agreed, subject to the legal holds above.
• Withdraw consent for processing that is based on consent.
• Nominate another person to exercise these rights if you cannot.
• Raise a grievance.

Write to care@insighte.in with “Privacy request” in the subject. We will acknowledge and respond within the time the DPDP Act and its rules require. If you are not satisfied, you may complain to the Data Protection Board of India after you have used our grievance path.

10. Children, schools, and notes

Daily class notes and IEP updates exist so you are not guessing about the school day. They are still personal data. We ask schools and families not to forward those notes into large staff groups or parent WhatsApp groups without thinking. We are not responsible for a forward we did not make.

A school that contracts us may be a separate Data Fiduciary for its own pupil records. Our work does not replace the school’s duties under its board rules or the POCSO Act.

11. Cookies and this website

This site uses cookies or similar tools that are needed for pages to load, for a form to remember a service you picked, and for basic audience counts. We do not use those tools to profile a child or to show a child advertisements. You can block cookies in your browser. Some features may then stop working.

12. Transfers outside India

Some processors (for example email or cloud hosts) may store a copy on servers outside India. We use them only where the transfer is allowed under the DPDP Act and any government notification on restricted countries. If that list changes, we will move or stop the tool.

13. Changes

We may update this notice when the law or our work changes. The date at the top is the latest version. Material changes will be posted here. Continued use of the site or our services after that date means the new notice applies to later collection. It does not silently expand consent you already refused.

14. This is a notice, not advice to you

This page explains our practices. It is not legal advice to a family or a school. For a specific contract or a dispute, take your own advice. Using this website or sending an enquiry is also subject to our Terms and Safeguarding notices.